Manufacturer's Agent for Municipal Products
Manufacturer's Agent for Municipal Products
Thank you for visiting the REPCO website and reviewing its privacy policy (hereinafter the Policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data and information being processed in accordance with it, if applicable.
This privacy policy consists of the following elements:
1. Objectives of the privacy policy:
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect them in accordance with applicable laws.
To ensure this protection, REPCO is committed to collecting, processing, and sharing information that identifies an individual only when that individual has consented, unless permitted or required by law, in which case your consent will not be necessary.
The Policy aims to inform users of the reasons and manner in which REPCO, or any person acting on its behalf, will collect and use their personal information. It is intended to be in clear language to ensure informed consent from users.
For the purposes of this Policy, "personal information" means any information about an identifiable individual or information that allows an individual to be identified. Whenever possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies an individual.
2. Effective date
This Policy applies from 27-03-2024
3. Methods of obtaining consent
We are committed to obtaining consent before collecting an individual's personal information. Consent may be explicit or implicit and may be provided directly by the person or by their authorized representative.
We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implicit consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication or a name and phone number to receive a response to a question is considered implicit consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.
If we intend to use personal information for a new purpose, we will describe the intended use and seek consent again.
It is not always possible, particularly in the context of a government request, to obtain the person's consent to collect, use, or disclose their personal information. We are committed to never disclosing this type of information, except in accordance with this Policy, unless required or permitted by law.
4. Objectives of data collection
The information collected is in accordance with the purposes and objectives set out in this privacy policy.
Here are some reasons why we collect your personal information:
5. Personal information collected
REPCO may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and REPCO. That is why we must prioritize informing you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:
Name and contact details. First and last name, email address, postal address, phone number, and other similar data used to communicate with you.
Identity credentials. Passwords, password hints, and other similar security information used to identify you and access your account.
Demographic data. Data about you such as your age, gender, country, and communication language.
Payment data. Data necessary to process your payments, such as the payment instrument number (e.g., your credit card number) and the associated security code.
Subscription data. Information about your subscriptions to cultural events as well as newsletters from cultural companies.
Images and sounds. Audiovisual data to ensure the safety of our users, particularly at locations where cultural events we organize or host take place.
Interactions. Data related to your use of the websites, platforms, and tools created. This includes data you provide to use the products. In other cases, such as error reports, it includes data we generate.
Other examples of interaction data we collect include:
6. Purposes of data processing:
Providing our products and services. We use the data to operate our products and services and provide you with rich and interactive experiences.
Improving products and/or services. We use the data to improve our products, including adding new features or capabilities (Error report when purchasing a ticket, or when viewing an online program, etc.).
Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your product usage, activities, interests, location.
Product and/or service development. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers' needs.
Customer support. We use the data to diagnose and resolve issues related to products and/or services, restore access to your personal account, and provide other support and assistance services.
Contributing to security and problem resolution. We use the data to contribute to the security and problem resolution of our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activities, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them of product and service updates. This may include using automated systems to detect security issues.
Security. We use the data to protect the security of our products and customers. Our security features can prevent malware from operating and inform users of malware detection on their device or use video surveillance to ensure public safety during events.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email newsletters, respond to surveys, and choose whether to receive promotional communications from REPCO by email, SMS, postal mail, and phone. For more information on managing your contact details, email subscriptions, and promotional communications, see the Access and Control of Your Personal Information section of this Policy.
Relevant offers. REPCO uses data to provide you with relevant and important information about the products and services offered. We analyze data from various sources to predict the information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict your interests in shows and offer you new activities that may interest you.
Advertising. REPCO uses data collected through its interactions with you, some of our products, and on third-party websites to advertise our products and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.
Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with subscriptions to products and use contact details to provide products purchased in our online stores/ticketing.
Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and create reports on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
Legal compliance. We process data to comply with the law. For example, we use the age of our customers to ensure we meet our obligations regarding children's privacy protection or to ensure the customer meets the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.
Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.
7. Processing methods used
REPCO places the utmost importance on the security of your personal information and is committed to processing it according to industry standards and standards, only for the purposes for which it is collected as described in this policy or in a specific notice to that effect. However, the absolute safeguarding of this information is impossible given the inherent security limitations of transmission via the Internet. The information transmitted to us is therefore ultimately at the user's own risk.
8. Methods of accessing and controlling personal information
REPCO ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact details provided at the end of this Policy.
To the extent of our means, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
Furthermore, there may be circumstances where we cannot give you access to your personal information. Notably, when access may lead to the disclosure of another person's personal information and that person refuses to consent to its disclosure or when legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot give you access to your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.
9. Sharing and reasons for sharing personal information with third parties
We do not share your personal information with companies, organizations, or individuals outside of REPCO, except for our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within its limits, as well as in the following cases:
In particular, we use the services of third-party providers to aggregate, clean, and analyze data in the cultural sector so that they can enhance this data and develop tools for the benefit of the public or sector stakeholders. To do this, these providers process the information provided as follows :
The data is first prepared, then classified to be used.
From the prepared data, the provider creates aggregate statistics that contain general and non-personal information, sometimes combined with data from similar sources. These aggregated data are then used to establish aggregate statistics such as origin analyses (mainly via postal codes) but also seasonality analyses or even pricing analyses (type of shopping cart).
These data are then enriched using two different processes. The first is enrichment by using third-party open-access data, such as socio-demographic data issued by the Census via postal code. The second process is called inference enrichment. Inference enrichment consists, for example, in the context of purchasing a ticket at the "under 25 years" rate, to deduce that the individual concerned is under 25 years old.
REPCO is committed to not selling or renting your personal information to a third party.
10. Cookies and similar technologies
REPCO may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information related to visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a website visit that uniquely identify the current connection. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on those pages, and other statistics.
The cookies used are mainly to retrieve search history and session-related carts (e.g., ticket purchases) to facilitate the user's online browsing experience. It is important to know that enabling the cookie option may, depending on the chosen configuration, allow other servers to install cookies on your system. You can set your browser to inform you of the presence of cookies, allowing you to accept or decline them.
Please note that our website may contain links or references to third-party sites. This policy ceases to apply when you leave our website, and REPCO is not responsible for the collection or processing of personal information by these third parties or through these external sources.
11. Retention of personal information
REPCO retains the collected data for different periods, depending on their nature and usefulness in offering our products and services. During the retention period, REPCO takes physical and technical measures to ensure the security of data containing personal information.
The main locations where personal information is stored are the cities where REPCO has offices or facilities and the cities where ONEDRIVE has servers containing data collected by REPCO.
Personal information may be stored outside the
Thank you for visiting the REPCO website and reviewing its privacy policy (hereinafter the Policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data and information being processed in accordance with it, if applicable.
This privacy policy consists of the following elements:
1. Objectives of the privacy policy:
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect them in accordance with applicable laws.
To ensure this protection, REPCO is committed to collecting, processing, and sharing information that identifies an individual only when that individual has consented, unless permitted or required by law, in which case your consent will not be necessary.
The Policy aims to inform users of the reasons and manner in which REPCO, or any person acting on its behalf, will collect and use their personal information. It is intended to be in clear language to ensure informed consent from users.
For the purposes of this Policy, "personal information" means any information about an identifiable individual or information that allows an individual to be identified. Whenever possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies an individual.
2. Effective date
This Policy applies from 27-03-2024
3. Methods of obtaining consent
We are committed to obtaining consent before collecting an individual's personal information. Consent may be explicit or implicit and may be provided directly by the person or by their authorized representative.
We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implicit consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication or a name and phone number to receive a response to a question is considered implicit consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.
If we intend to use personal information for a new purpose, we will describe the intended use and seek consent again.
It is not always possible, particularly in the context of a government request, to obtain the person's consent to collect, use, or disclose their personal information. We are committed to never disclosing this type of information, except in accordance with this Policy, unless required or permitted by law.
4. Objectives of data collection
The information collected is in accordance with the purposes and objectives set out in this privacy policy.
Here are some reasons why we collect your personal information:
5. Personal information collected
REPCO may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and REPCO. That is why we must prioritize informing you of the nature of the personal information we use.
We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:
Name and contact details. First and last name, email address, postal address, phone number, and other similar data used to communicate with you.
Identity credentials. Passwords, password hints, and other similar security information used to identify you and access your account.
Demographic data. Data about you such as your age, gender, country, and communication language.
Payment data. Data necessary to process your payments, such as the payment instrument number (e.g., your credit card number) and the associated security code.
Subscription data. Information about your subscriptions to cultural events as well as newsletters from cultural companies.
Images and sounds. Audiovisual data to ensure the safety of our users, particularly at locations where cultural events we organize or host take place.
Interactions. Data related to your use of the websites, platforms, and tools created. This includes data you provide to use the products. In other cases, such as error reports, it includes data we generate.
Other examples of interaction data we collect include:
6. Purposes of data processing:
Providing our products and services. We use the data to operate our products and services and provide you with rich and interactive experiences.
Improving products and/or services. We use the data to improve our products, including adding new features or capabilities (Error report when purchasing a ticket, or when viewing an online program, etc.).
Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your product usage, activities, interests, location.
Product and/or service development. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers' needs.
Customer support. We use the data to diagnose and resolve issues related to products and/or services, restore access to your personal account, and provide other support and assistance services.
Contributing to security and problem resolution. We use the data to contribute to the security and problem resolution of our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activities, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them of product and service updates. This may include using automated systems to detect security issues.
Security. We use the data to protect the security of our products and customers. Our security features can prevent malware from operating and inform users of malware detection on their device or use video surveillance to ensure public safety during events.
Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email newsletters, respond to surveys, and choose whether to receive promotional communications from REPCO by email, SMS, postal mail, and phone. For more information on managing your contact details, email subscriptions, and promotional communications, see the Access and Control of Your Personal Information section of this Policy.
Relevant offers. REPCO uses data to provide you with relevant and important information about the products and services offered. We analyze data from various sources to predict the information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict your interests in shows and offer you new activities that may interest you.
Advertising. REPCO uses data collected through its interactions with you, some of our products, and on third-party websites to advertise our products and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.
Business transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with subscriptions to products and use contact details to provide products purchased in our online stores/ticketing.
Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and create reports on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
Legal compliance. We process data to comply with the law. For example, we use the age of our customers to ensure we meet our obligations regarding children's privacy protection or to ensure the customer meets the recommended age for the audience. We also process contact details and identifiers to help customers exercise their data protection rights.
Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law.
7. Processing methods used
REPCO places the utmost importance on the security of your personal information and is committed to processing it according to industry standards and standards, only for the purposes for which it is collected as described in this policy or in a specific notice to that effect. However, the absolute safeguarding of this information is impossible given the inherent security limitations of transmission via the Internet. The information transmitted to us is therefore ultimately at the user's own risk.
8. Methods of accessing and controlling personal information
REPCO ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact details provided at the end of this Policy.
To the extent of our means, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
Furthermore, there may be circumstances where we cannot give you access to your personal information. Notably, when access may lead to the disclosure of another person's personal information and that person refuses to consent to its disclosure or when legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot give you access to your personal information.
If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.
9. Sharing and reasons for sharing personal information with third parties
We do not share your personal information with companies, organizations, or individuals outside of REPCO, except for our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within its limits, as well as in the following cases:
In particular, we use the services of third-party providers to aggregate, clean, and analyze data in the cultural sector so that they can enhance this data and develop tools for the benefit of the public or sector stakeholders. To do this, these providers process the information provided as follows :
The data is first prepared, then classified to be used.
From the prepared data, the provider creates aggregate statistics that contain general and non-personal information, sometimes combined with data from similar sources. These aggregated data are then used to establish aggregate statistics such as origin analyses (mainly via postal codes) but also seasonality analyses or even pricing analyses (type of shopping cart).
These data are then enriched using two different processes. The first is enrichment by using third-party open-access data, such as socio-demographic data issued by the Census via postal code. The second process is called inference enrichment. Inference enrichment consists, for example, in the context of purchasing a ticket at the "under 25 years" rate, to deduce that the individual concerned is under 25 years old.
REPCO is committed to not selling or renting your personal information to a third party.
10. Cookies and similar technologies
REPCO may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information related to visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a website visit that uniquely identify the current connection. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on those pages, and other statistics.
The cookies used are mainly to retrieve search history and session-related carts (e.g., ticket purchases) to facilitate the user's online browsing experience. It is important to know that enabling the cookie option may, depending on the chosen configuration, allow other servers to install cookies on your system. You can set your browser to inform you of the presence of cookies, allowing you to accept or decline them.
Please note that our website may contain links or references to third-party sites. This policy ceases to apply when you leave our website, and REPCO is not responsible for the collection or processing of personal information by these third parties or through these external sources.
11. Retention of personal information
REPCO retains the collected data for different periods, depending on their nature and usefulness in offering our products and services. During the retention period, REPCO takes physical and technical measures to ensure the security of data containing personal information.
The main locations where personal information is stored are the cities where REPCO has offices or facilities and the cities where ONEDRIVE has servers containing data collected by REPCO.
Personal information may be stored outside the country in which you live if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories where the information is collected, used, disclosed, or stored, and the government authorities and law enforcement authorities of those countries or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.
Other information
Changes to these rules:
We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy will not be applied without your explicit consent. We always indicate the date when the last changes were made. If the changes are significant, we will post a prominent notice on our website (including, for some services, through an email notification).
Compliance officer:
If you have any questions, comments, or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:
MYRIAM BOUCHER
REPCO
51 rue Gingras, Warwick, J0A1M0
Phone : 819-758-2222
Email : myboucher@repco.ca